Política de envio
<h2>Shipping Policy</h2>
<p>At Olliepet, we know your furry family member can't wait — and neither should you. Here's everything you need to know about how we get your order to your door.</p>
<h3>Shipping Rates</h3>
<ul>
<li><strong>United Kingdom:</strong> £3.95 flat rate — <strong>FREE on orders over £35</strong></li>
<li><strong>Portugal:</strong> €4.95 flat rate — <strong>FREE on orders over €39</strong></li>
</ul>
<p>All orders are shipped with full tracking, no exceptions.</p>
<h3>Processing Time</h3>
<p>Orders are processed within <strong>1–3 business days</strong>. Once your order ships, you'll receive a confirmation email with your tracking number so you can follow your parcel every step of the way.</p>
<h3>Delivery Times</h3>
<ul>
<li><strong>United Kingdom:</strong> 7–10 business days after dispatch</li>
<li><strong>Portugal:</strong> 12–16 business days after dispatch</li>
</ul>
<p>Delivery times are estimates and may occasionally vary due to customs processing, carrier delays, or peak seasons (e.g. Christmas). We'll always keep you updated via your tracking link.</p>
<h3>Customs, Duties & Taxes</h3>
<p>All applicable taxes are included in your order total at checkout. You will not be asked to pay any additional customs fees or import charges upon delivery.</p>
<h3>Order Tracking</h3>
<p>Once your order is dispatched, you'll receive an email with a tracking link. Please allow 2–4 days for tracking information to become active. If your tracking hasn't updated after 5 days, get in touch and we'll investigate right away.</p>
<h3>Incorrect Address</h3>
<p>Please double-check your shipping address at checkout. If you spot a mistake, contact us within <strong>12 hours</strong> of placing your order and we'll do our best to correct it before dispatch. Once an order has shipped, we're unable to change the delivery address.</p>
<h3>Lost or Delayed Parcels</h3>
<p>If your order hasn't arrived within the estimated delivery window, contact us at <strong>support@olliepet.com</strong> with your order number. If a parcel is confirmed lost in transit, we'll send a free replacement or issue a full refund — your choice.</p>
<h3>Questions?</h3>
<p>Our team is here to help. Reach us anytime at <strong>support@olliepet.com</strong> — because happy pets start with happy humans.</p>